1. Introduction

Ford’s HVAC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us, including through our website, phone calls, and in-person visits.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address.
• Service Details: Information related to the HVAC services you request or receive.
• Payment Information: Billing details necessary to process payments.
• Communication Preferences: Your preferences regarding receiving communications from us.

3. How We Collect Information

We collect information through various means, including:

• Direct Interactions: When you provide information during service requests, phone calls, or in-person visits.
• Website Interactions: When you fill out forms or interact with features on our website.
• Third-Party Sources: From service providers assisting us in operations.

4. Use of Information

We use your personal information to:

• Provide and manage HVAC services.
• Process payments and send billing information.
• Communicate with you regarding appointments, service updates, and customer satisfaction surveys.
• Improve our services and customer experience.

5. SMS Communications and Consent

Ford’s HVAC will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

6. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our business, such as payment processors and communication platforms.

Legal Requirements: When required to comply with legal obligations or protect our rights.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights and Choices

You have the right to:

• Access and review your personal information.
• Request corrections to inaccurate or incomplete information.
• Opt out of receiving marketing communications.
• Withdraw consent for SMS communications by texting STOP.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ford’s HVAC
164 W Paige St
Tompkinsville, KY 42167
Phone: +1 270-427-6582
Website: fordshvac.com